DESCRIPTION
The ability to successfully address neighbour nuisance complaints requires good communication, an awareness of the difference between neighbour nuisance and neighbour disputes, how different forms of neighbour nuisance are defined and the impact that neighbour nuisance can have on the lives of people affected by it.
This eLearning will give you tools to identify what constitutes neighbour nuisance and neighbour disputes, risk assess a case to protect vulnerable people; and outline how to take a case management approach when managing anti-social behaviour cases to achieve successful outcomes.
COURSE OBJECTIVES
By the end of this course, you will be able to understand how to:
- Recognise what constitutes neighbour nuisance
- Risk assess the impact using appropriate tools
- Identify when a victim is vulnerable
- Apply best practice to recording neighbour nuisance incidents and building a case
- Communicate with complainants and manage expectations
- Recognise what action to take and when
DURATION
This eLearning takes less than one hour to complete.
