DESCRIPTION
The purpose of this course is to equip leaders with the confidence, structure, and practical tools to hold performance conversations that drive clarity, accountability, and growth. You’ll learn how to spot early signs that someone on your team might be struggling, and how to reset expectations before things snowball. You’ll get practical tools for giving feedback that’s clear, respectful, and helps your team grow. You’ll feel more confident handling the tough conversations, without avoiding them. And you’ll walk away with simple, effective ways to follow up, recognise progress, and keep things moving in the right direction.
COURSE OBJECTIVES
By the end of this course, you will be able to:
- Understand the difference between skill, motivation and clarity issues
- Prepare effectively for conversations using facts, examples and clear expectations
- Structure a performance conversation that is respectful, honest and outcome-focused
- Respond calmly to defensiveness, emotion or difficult moments
- Reset expectations and co-create clear next steps
- Follow up, reinforce improvements and maintain accountability
DURATION
This eLearning takes less than one hour to complete.
