DESCRIPTION
Customer feedback, both positive and negative, is a valuable tool for learning and improving. But asking for feedback is just the beginning.
This course explores how to actively and respectfully solicit feedback, then respond to it in a way that shows you’re listening and committed to making things better. You’ll learn how to ask the right questions, respond appropriately to different types of feedback, and turn insight into action. Real examples and practical tools will help you strengthen your organisation’s approach to feedback and foster a culture of continuous improvement.
COURSE OBJECTIVES
By the end of this course, you will be able to:
- Understand why customer feedback is important and how it benefits your organisation
- Use practical strategies to solicit useful, constructive feedback
- Respond appropriately to positive, neutral and negative feedback
- Communicate responses in a way that builds trust and accountability
- Apply insights from feedback to inform service improvement
DURATION
This eLearning takes less than one hour to complete.
