DESCRIPTION
Getting along with co-workers can be tricky, but not impossible. This FREE course guides you through how to work through conflict with co-workers to achieve positive outcomes.
You’ll discover why workplace conflict can actually be a good thing, how to have a difficult conversation, and how to seek help when progress is at a standstill or you’re dealing with an abusive co-worker.
COURSE OBJECTIVES
By the end of this course, you will be able to:
- Understand why conflict arises in the workplace and how it affects team dynamics
- Identify different conflict response styles and their impact
- Use practical tools to approach and resolve conflict with respect and confidence
- Communicate clearly and calmly during difficult conversations
- Recognise when to seek help or escalate a conflict appropriately
DURATION
This eLearning takes less than one hour to complete.
