DESCRIPTION
Community housing providers manage large volumes of sensitive information - and getting it wrong can have serious consequences.
This workshop explores the legal, ethical and practical aspects of privacy, consent and confidentiality in a social housing context. You’ll review what the law requires, what best practice looks like, and how to apply both in real-world scenarios. Through guided discussion and case examples, you'll reflect on your current practice and identify areas for improvement to ensure client privacy is protected and information is handled appropriately at all times.
COURSE OBJECTIVES
By the end of this course, you will be able to:
- Explain the importance of client privacy and the legislation that underpins it
- Understand who you can and cannot share information with
- Manage different types of consent and how they should be collected and stored
- Respond appropriately to requests for access to sensitive information
- Apply practical steps to protect confidentiality and ensure secure information handling
DURATION
This eLearning takes approx. an hour and a half to complete.
