DESCRIPTION
Whether you're responsible for collecting rent or managing broader arrears strategies, this course provides practical tools to support early intervention and sustainable income recovery. You’ll explore the key drivers of rent arrears, the importance of financial inclusion, and how to encourage payment through positive, tenant-focused approaches.
The course includes innovative prevention strategies, sector insights, and the use of behavioural techniques such as nudge theory. You'll also gain confidence in negotiating repayment plans. Designed to reduce risk and help tenants avoid the downward spiral toward eviction or homelessness, this course balances empathy with effective rent account management.
COURSE OBJECTIVES
By the end of this course, you will be able to:
- Understand the business drivers behind effective income collection
- Identify common causes of rent arrears and how to address them early
- Apply strategies that promote financial inclusion and tenant resilience
- Use proactive communication and behavioural insights (e.g. nudge theory) to encourage payment
- Demonstrate good negotiation skills when discussing arrears and repayment plans
- Know when and how to escalate arrears cases, including what to consider before tribunal
- Balance empathy, prevention and accountability to support both tenants and organisational sustainability
DURATION
This eLearning takes less than one hour to complete.
