DESCRIPTION
Talking about money can be uncomfortable - especially when tenants are experiencing financial stress. This course helps staff and tenancy teams build the confidence and communication skills needed to have respectful, supportive conversations about rent and payments. You’ll explore how to balance empathy with accountability, reduce stigma, and signpost tenants to support when needed. With practical tools and real-world examples, you’ll learn how to have money conversations that maintain trust and lead to better outcomes for tenants and housing providers.
COURSE OBJECTIVES
By the end of this course, you will be able to:
- Understand why money conversations can feel difficult and how to approach them with care
- Communicate rent-related expectations clearly and respectfully
- Respond to signs of financial stress with empathy and professionalism
- Use tools and language that support positive engagement around arrears and payments
- Know when and how to connect tenants with additional support
DURATION
This eLearning takes less than one hour to complete.
