DESCRIPTION
Most of us dread those difficult conversations with clients, colleagues and family members, where the stakes are high, opinions vary, and emotions run deep. Those crucial conversations where we must deliver unpleasant news, discuss a delicate subject, or talk about something that needs to change. Made more challenging whilst we are working remotely.
Just thinking about having these conversations can fill you with anxiety and trepidation, taking up space in your mind and distracting you from other important considerations that require your attention.
COURSE OBJECTIVES
By the end of this course, you will be able to:
- Identify what makes a conversation difficult
- Recognise and work with emotions, including negative self-talk
- Interpret the three-conversations model
- Prepare effectively by defining your purpose
- Bring empathy into challenging interactions
- Use practical tools and techniques to support positive conversations
DURATION
This eLearning takes less than one hour to complete.
