DESCRIPTION
In community housing, great customer service isn’t just about solving problems — it’s about building trust, showing respect, and making people feel heard.
This CPD eLearning explores what good customer service looks like in a human services context, with practical tips to manage challenging conversations, set clear expectations, and respond with empathy.
Whether you're on the front desk, on the phone, or in the field, this course will help you provide service that makes a real difference in people’s lives.
COURSE OBJECTIVES
By the end of this course, you will be able to:
- Define what good customer service looks like in community housing
- Communicate clearly, respectfully, and professionally with tenants and stakeholders
- Use empathy to strengthen client relationships and improve service outcomes
- Set and manage expectations in a consistent and fair way
- Handle difficult interactions with confidence and care
DURATION
This eLearning takes less 1.5 hours to complete.
